As part of the optimization of their services, the Kingdom’s consulates in various countries around the world are working to strengthen direct contact with Moroccans living abroad, to create mobile consulates for greater proximity and to improve “consular division”, said the Minister, in response to oral questions on the quality of consular services.
Bourita also emphasized that the improvement of these services also involves the creation of an electronic portal, a “unified consular guide” and a multilingual call center, mentioning, in the same vein, the remote management of consular fees and the improvement of appointment booking services.
These services are being stepped up during Operation Marhaba, which aims to support the Moroccan community living abroad in accessing the Kingdom and returning to their host countries, he noted.
As part of its commitment to extending consular services, the Minister added, the Kingdom maintains a permanent presence in its consulates on Saturdays and Sundays, and is working to extend the consular network in Africa and the United States, taking account of the interests of Moroccans living abroad when drafting legislation. In this respect, he pointed to the possibility of reopening the Tripoli and Benghazi consulates in Libya next summer.
