“Following the strike notice of the civil service in France on April 1, 2023, relayed by the unions of the French DGAC, all airlines have been asked to reduce their flight schedule. In order to limit the impact of cancellations, Royal Air Maroc supports its customers by transferring them to other flights,” says RAM on its website.
It added: “Customers who have contact information on their reservation file will receive emails and SMS confirming their rescheduled flight. We invite passengers to check the status of their flight and verify and update their contact information on the ‘manage my reservation’ section of the RAM website: https://www.royalairmaroc.com/ma-fr/gerer-ma-reservation.”
In addition, for all Royal Air Maroc ticket holders on the cancelled flights, who do not wish to travel on the flights made available to them, the national airline grants them a refund of their ticket in its original means of payment, or a free change of date, depending on availability, to and from the same destination or a destination in the Royal Air Maroc network in Europe, for a new travel date within 15 days following the date of the cancelled flight, provided that the initial duration of stay is maintained.
It should be noted that for any change of destination, the possible difference in taxes will be charged to the passenger.
RAM invites passengers whose flights have been cancelled, or who have not received a confirmed rescheduled flight, not to go to the airport and to contact their initial point of sale or the RAM call center to confirm their rescheduled flight or benefit from the above provisions.
