The U.S. department of Transport noted that BA did not refund passengers on time for the cancelled and rescheduled flights to and from the country. It also signaled that BA had received more than 1,200 complaints about the airline.
According to the American department, the BA website asked consumers to contact the UK flag carrier for any repayment options, including the cancelled and modified flights, from March to November 2020. However, the clients were unable to reach customer assistance operators during this period.
For its part, the UK flag carrier has rejected these complaints stressing that it has always “acted according to the law.” It points out that it has made more than five million repayments since the beginning of the pandemic.
